Services

Everybody says they have great service. Few can prove it. We can and do every day. Whether a member needs repairs to their car, is in need of roadside assistance, or needs general information regarding their coverage, a member of our staff is available with the expertise to solve any problem quickly. We are a complete Service Contract Administrator that oversees every aspect of Customer Service, Contract Services, and Claims Adjudication.

Training

At Royal we understand that loyal members are crucial to your organization. That is why we have developed an extensive customer service training program for our staff that prepares them to meet the needs of your service contract customers. All reps are trained under the philosophy that “complete customer satisfaction is our primary concern.”

Expertise

All Claims Associates are experts in the field and have decades of experience with automotive repair and claims adjudication. All are company certified and receive yearly technological training to keep their finger on the pulse of the automotive industry.

Technical Support

We offer full technical support including free software to participating credit unions:

• Our Online Contract Manager allows you to review a vehicle for plan eligibility, provide price quotes and complete a sale transaction and submit the sale to Royal electronically.
•  Web Claims offers a filing system that allows the dealer/repair shop to deal directly with the claims department and allows                        expeditious claims processing.
•  Web Reporting enables participating credit unions to review their sales and claims history on demand!

Information Systems

Our highly trained representatives operate out of a state-of-the-art call center to ensure that our customers’ inquiries are answered quickly and efficiently. We have developed the most extensive and innovative technical capabilities in contract administration. Our systems enable us to seamlessly integrate any type of service contract into our administrative package to create programs and coverage that is right for you and your members.