Mission and Principles
The foundation of Royal Administration Services is built upon core strengths that define our corporate vision – service, security, and choices. Our mission is to provide your credit union with the support it needs to have a successful service contract program.
Services – Setting the Standard in Customer Satisfaction
At Royal we understand that loyal members are crucial to your organization. That is why we have developed an extensive customer service training program for our staff that prepares them to meet the needs of your service contract customer. In addition, our highly trained representatives operate out of a state-of-the-art call center to ensure that your member’s calls are answered quickly and efficiently.
One of the most important aspects of choosing a service contract administrator is the type of claims adjudication program they offer. We specialize in providing a full range of support services to the member in need. With the latest technology at the fingertips of our adjusters, we are able to evaluate problems, process information, and assist your members in the most efficient and timely manner possible. In the event that your member needs assistance, our staff is here to help them.
Our hands-on approach to customer service means that we take care of each service contract you sell every step of the way. This coupled with or commitment, ensures that Royal sets the standard in providing a superior customer experience.
Security – Coverage You Can Depend On
Building a relationship of trust with your members is essential to the success of your credit union. Royal is the foundation you need to build this relationship. We understand the importance of having protected funds. That’s why we offer you the opportunity to have your programs fully backed by the most reputable insurer’s in the extended service contract industry. Our partnerships with these insurers allows us to administer programs that give your members the security they want. This means that your members can rest assured that the product you are selling is a sound investment.
Choices– The Program You Want, The Services You Need
Do you have a service contract program you’re currently selling? We have developed the most extensive and innovative approaches to contract administration. Our systems allow us to seamlessly integrate any type of service contract into our administrative package.
Or, if you’re looking for a new product to offer your members, Royal Administration has your answer. We can design a product that is tailored to meet your specific needs or you can select from our existing catalog of service contract programs. Our programs are designed to cover the widest range of customers in today’s market. We have programs for the members in need of basic vehicle protection as well as programs for the member who seeks coverage comparable to a manufacturer’s program. Every product has been developed to be the most competitive in its class.